Get to know the Infusion Clinic before your visit
May 4, 2022
The Wayne Health Infusion Clinic is currently providing state-of-the-art treatment to patients with immunological and inflammatory diseases. Many of these diseases disproportionately affect specific populations and also have an environmental component to their disease causation and course.
Learn more from family nurse practitioner and Wayne Health Infusion Clinic Manager, Diane Campbell, M.S.N., FNP-BC.
What is the Wayne Health Infusion Clinic? What diseases are treated here?
The Wayne Health Infusion Clinic provides infusion services and injections for many inflammatory and immunologic diseases. This includes Crohn’s disease, Asthma, Migraine headaches, Sickle Cell Disease, Rheumatoid Arthritis, Multiple Sclerosis, Myasthenia Gravis, Systemic lupus, and other neuropathies. The Infusion Clinic’s main focus is infusing Biologics and Cytologics. Talis Healthcare provides the pharmaceuticals for the clinic and is an operational partner.
What is your role at the infusion clinic? What does a typical day look like for you?
I manage the day-to-day operations for the infusion clinic. I also function as a nurse practitioner overseeing care for the patients. A typical day for me includes educating patients about their diagnosis and plan of care, starting IVs, ordering and mixing medications, and supervising and mentoring our clinic staff.
How many people do you have on staff at the infusion clinic and what are their roles?
We have one patient service representative (PSR). Her role is to schedule appointments and answer the phone, as well as inform referring physicians when their patients are scheduled. We also have two infusion nurses who provide infusion for patients, mix medications, and perform history and physical exams.
What does a typical day at the infusion clinic look like?
A typical day starts with welcoming patients to the clinic. It is very important to our clinic that we have a positive environment for both staff and patients. Our PSR then processes the patient’s paperwork to facilitate care. The day continues with treating infusion patients in the facility throughout the day while we monitor them for adverse reactions. Afterwards, we ensure a smooth transition of care between patients and their referring physician. Finally, we provide physicians with an encounter summary note posttreatment.
What does the process look like for a patient being treated at the infusion clinic? What can they expect during their visit?
When we receive a referral from a physician, we start by obtaining prior authorization for prescribed medication. Once approved, the patient is scheduled for an appointment. Patients are greeted by staff and the Intake process is started with educating the patient about their treatment along with a physical exam and assessment. The patient is orientated to the unit and all its amenities available to them during their appointment, including USB ports, flat screen television, beverages, snacks and blankets. After receiving their infusion, post-observation begins. After we monitor the patient for side effects, they are discharged with a follow-up appointment. Patients are called the next day to see if they have any health-related concerns or follow-up questions.
How does the infusion clinic help fulfill the purpose of Wayne Health’s Center for Population Health Accountability?
Wayne Health’s Center for Population Health Accountability is aimed at prevention that addresses physical and psychological needs, as well as social determinants that affect a person’s health and well-being. Many immunological and inflammatory conditions and diseases disproportionately affect specific populations and also have an environmental component to their disease causation and course. Having the infusion clinic as part of Wayne Health’s services greatly enhances our ability to deliver expedited state-of-the-art treatment and support our longstanding, mission-based commitment to urban health and social welfare. Detroit residents now have convenient access to infusion services in a comfortable, welcoming environment.
Why should patients be treated at the Wayne Health Infusion Clinic?
There is a whole list of reasons patients should be treated at our infusion clinic! Including:
- Financial assistance offered for qualified patients
- Drug benefit investigation performed
- Patient/caregiver education provided
- Lab work can be obtained on site
- Patient restrooms are handicap accessible
- Private areas for infusion services
- Newly renovated space with top-of-the-line equipment
- Free parking is available for patients
What if my doctor prescribes a treatment drug not currently available at the clinic?
The Wayne Health Infusion Clinic is constantly updating available drugs that can be given in the clinic. If there is a particular treatment that is needed and not listed on our website, please call the clinic and inquire.
About Diane Campbell, MSN, FNP-BC:
Diane Campbell, MSN, FNP-BC, joined Wayne Health in August 2021. She attended school at South University and obtained her Masters of Science Degree in Nursing. She enjoys taking care of her patients and building relationships with them, as well as their family members. It is very rewarding for her to see her patients’ outcomes improving after receiving infusion therapy. The positive feedback from patients lets her know her team is making a difference in their lives.